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A technology, design, and creative community for Oxfordshire

Customer Success & Account Manager

Closing date:
25th January 2022
Job Type:
Permanent
Salary / Rate:
£25000-£35000
Posted by
Alex Nott

Learning with Experts is looking for a part-time Customer Success and Account Manager to join our team.

About Learning with Experts

Learning with Experts is disrupting the world of online education with a unique digital classroom experience.

We provide online courses for adults in Gardening, Floristry, Photography, Antiques, Food & Drink, Wellbeing, Art and Jewellery to customers in 58 countries around the world, as well as providing services for a number of business and education customers.

Our business customers include Universities (Masters Level), Vocational livery companies (Apprenticeships), Publishers (National Newspapers), RHS (Royal Horticultural Society) and the NHS (educating doctors and patients).

We work with highly acclaimed tutors, many of whom are household names.

Learning with Experts is a small, tight-knit and collaborative team at the beginning of a period of rapid growth with lots of exciting and creative projects in the pipeline.

Job Overview

The role of Account Manager and Customer Success is a critical one. You'll ensure that our students love learning with us, and partners and tutors love working with us.

You’ll be helping new visitors to understand why we're special and you'll champion our customers, partners and tutors across the organisation.

You’ll be the main contact for our B2B partners too – helping them set up their courses and onboard students. You’ll work closely with our B to B commercial team, to ensure that we grow each client, and they have an outstanding customer experience

And you’ll be working closely with our tutors (both organisations and individuals), onboarding them, supporting them with queries, and growing the relationship between the tutors and students.

Ensuring that students have an amazing learning experience is at the heart of what we do. By answering queries efficiently, knowledgeably and quickly, you are ensuring that our customers not only have a great experience, but turn into advocates.

You will be able to communicate our brand values through every interaction with a customer, colleague or tutor.

This is a hands-on role, and you should have a passion for customer success and representing the voice of a customer within a business.

Your responsibilities will include:

About you

You’ll bring with you:

Details

Location: Oxford (or flexible for the right person) with travel as required.

Hours: 3 days per week and flexible for the right person

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