Sign in

A technology, design, and creative community for Oxfordshire

Software Support Team Lead

Closing date:
30th September 2022
Job Type:
Salary / Rate:
43414 - 51805

We have an exciting opportunity to join the IT Services Department as an Azure and Dynamics Platform Support Team Lead working a hybrid model.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

We have an exciting opportunity to join the IT Services Department as an Azure and Dynamics Platform Support Team Lead working a hybrid model.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

About the Role

As Support Team leader you will deliver support and maintenance of a number of enterprise applications and integrations built in Microsoft technologies. You will manage a team of 5 software support developers and keep these products reliable, performant and secure. You will drive improvements in process, collaborate closely with the development team and prioritise and manage workload. You will be supported as you increase effectiveness with innovative ideas to reduce administrative burden and recurring issues, working to empower and support first-line teams.

About You

To be successful in this role you will have a good understanding of software development, cloud hosting and issue management, and be able to balance competing interests in a pragmatic way. You might be a developer with leadership qualities who is ready to step into a team lead role, or you might be a project or operations manager with a strong technical background. You should be able to inspire a team and support and develop them as they deliver high quality work, on schedule. You will be accustomed to communicating with a range of stakeholders and building strong relationships that help you deliver on departmental priorities.

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is Friday 30 September 2022 at 12:00 midday.

Interviews will take place face to face on Wednesday 5 October and Thursday 6 October in Oxford City Centre.